Return Policy
Thank you for shopping at BEACHCOCO. Our primary goal is customer satisfaction and we strive to make sure we meet your expectations.
All the items that we carry are inspected before dispatch to ensure the quality and condition of the items being shipped. Our Customer Support Team is at your service any time.
Should you find any item to be defective or damaged, the item must be shipped back within 7 business days after receiving the return authorization number. Although we check all merchandise for defects or damages prior to shipping it out, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects and meets their expectations. Damaged goods due to client negligence or items with their tags detached or missing will not be refunded
For approval and a Return Authorization Number please notify sales@beachcoco.com and quote your order number, invoice number, reason for return, and attach photos or video of the items you'd like to return showing the damages or defects within 3 business days of receiving the goods.
- We issue a free return shipping label on the first return per order.
- A shipping and handling fee of 20% will be charged for each multiple return request per order.
- No returns will be accepted without prior approval.
- All items should be returned in their original condition and packaging.
- Items that have been altered, washed or printed cannot be returned.
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Inspection of the returned items can take up to 20 business days. Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw
- No restocking fee will be charged.
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Original shipping fee is non refundable
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We are unable to accept any returns on underwear, face covers, any item marked Sale ,and custom made orders.
RETURNS ADDRESS:
Beachcoco Wholesale - Returns
2853 E pico blvd
Los Angeles CA 90023
Refunds/Store Credit
- A full refund will be issued only towards irregular merchandise. Please notice that 3% PayPal cancelation fee will be deducted from any cancelation or refund request.
- Refunds can take 3-10 working days to reflect in your account, depending on your banks accepting process.
- Sale items or reduced-price items are neither returnable nor refundable.
- In case of a refused package or wrong shipping address, the return shipping fee will be deducted.
- Merchandise bought with COD's cannot be refunded and store credit will be issued to your account.
Authorized claims/returns will be credited in the full amount of merchandise price as soon as the returned items are received and all proper steps have been applied.
Please note that refused, unclaimed, undeliverable orders or merchandise returned due to customers' errors are subject to 20% restocking fee in addition to all freight charges.
- If you prefer to have a store credit, it will be applied to your next order.
- If you exchange your return, shipping fees will apply to your exchange.
- If you were not satisfied with the merchandise and decide to return it, you will be charged a return fee and issued a store credit.
*All SALE, CLEARANCE, BLACK FRIDAY SALE, ARE FINAL SALE.